Cancellation, Returns and Refunds

If:(a) the Product delivered is not what you ordered, or does not correspond with its description; (b) the Product delivered is not of a satisfactory quality; or (c) the Product is not fit for its purpose, if such purpose was notified to us in writing before you placed the order 3 Stone Vets will, at its option, deliver to you a replacement Product or refund to you the price paid and your reasonable costs of returning the Products.

You must notify us within 7 days of the dispatch date to receive your refund.

 

If you are returning the Products because they are damaged or faulty then please include a written explanation of the fault or damage.

While in your possession, you must take reasonable care of the Products you intend to return to us. YOU MUST NOT USE ANY PRODUCTS THAT YOU INTEND TO RETURN TO US AND IF THE PRODUCTS ARE VACUUM PACKED YOU MUST NOT UNSEAL THEM. ALL PRODUCTS MUST BE RETURNED TO US IN THE ORIGINAL PACKAGING AND WITH ANY FREE OR PROMOTIONAL ITEMS WHICH ORIGINALLY ACCOMPANIED THEM.