Privacy Policy
3 Stone Vets Limited takes the privacy of customer information seriously, understanding the need to safeguard customer information and provide privacy and security of personal information.
We are bound by the New Zealand Privacy Principles contained in the Privacy Act 1993 (subject to exemptions that apply to us under that Act).
What is considered personal information?
When used in this policy, the term “personal information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, postcode and contact details (including phone numbers and email addresses) and possibly financial information. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
What personal information do we collect and hold?
We may collect the following types of personal information:
- Name
- Mailing or street address
- Email address
- Telephone number
- Age or birth date
- Profession, occupation or job title
- Details of the products and services you have purchased or enquired about, and information necessary to deliver those products and services
- Additional information you provide directly through our website, our representatives, or our service centre, customer surveys or visits
How do we collect, hold, use or disclose personal information?
We collect your personal information directly from you unless it is unreasonable or impractical to do so. We do this in ways including:
- Through your access and use of our website and social media accounts
- During conversations between you and us (e.g. emails)
- When you complete an online form or purchase order
Why do we collect personal information?
The primary purpose for which we collect information about you is to enable us to perform our business activities and functions and to provide the best possible quality of customer service. We collect, hold, use and disclose your personal information to provide products and services to you; to communicate with you; to manage and enhance our products and services; to personalise your experience; to verify your identity; to investigate complaints; and as required or permitted by law.
Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.
How can you complain about a breach of privacy?
If you believe your privacy has been breached by us, or you have any questions or concerns about our Privacy Policy, please contact us and provide details of the incident so that we can investigate it.
We have a formal procedure for investigating and dealing with privacy breaches. We will treat your requests or complaints confidentially and aim to resolve them in a timely and appropriate manner.
Please contact our Privacy Officer by email at [email protected].