3 Stone Vets Limited takes the privacy of customer information seriously, understanding the need to safeguard customer information and provide privacy and security of personal information.
We are bound by the New Zealand Privacy Principles contained in the Privacy Act 1993 (Act) (subject to exemptions that apply to us under that Act) 1993.
WHAT IS CONSIDERED PERSONAL INFORMATION?
When used in this policy, the term “personal information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, postcode and contact details (including phone numbers and email addresses) and possibly financial information, including your credit card, direct debit or PayPal/Worldpay account information. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
WHAT PERSONAL INFORMATION DO WE COLLECT AND HOLD?
We may collect the following types of personal information:
- name;
- mailing or street address;
- email address;
- telephone number;
- age or birth date;
- profession, occupation or job title;
- details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
- any additional information relating to you that you provide to us directly through our websites or indirectly through use of our website or online presence through our representatives or otherwise; and
- information you provide to us through our service centre, customer surveys or visits by our representatives from time to time.
HOW DO WE COLLECT, HOLD, USE OR DISCLOSE PERSONAL INFORMATION?
We collect your personal information directly from you unless it is unreasonable or impractical to do so.
We do this in ways including:
- through your access and use of our website and social media accounts;
- during conversations between you and us (e.g. emails); and
- when you complete an online form or purchase order.
WHY DO WE COLLECT PERSONAL INFORMATION?
The primary purpose for which we collect information about you is to enable us to perform our business activities and functions and to provide best possible quality of customer service. We collect, hold, use and disclose your personal information for the following purposes:
- to provide products and services to you;
- to provide you with news, information or advice about our existing and new products and services;
- to communicate with you including by email, mail or telephone;
- to manage and enhance our products and services;
- to personalise and customise your experience;
- to provide you with access to protected areas of our websites;
- to conduct competitions or promotions on behalf of 3 Stone Vets and selected third parties;
- to verify your identity;
- to conduct business processing functions for operation of our websites or our business;
- to investigate any complaints about or made by you, or if we have reason to suspect that you are in breach of any of our terms and conditions or that you are or have been otherwise engaged in any unlawful activity; and/or
- as required or permitted by any law (including the Privacy Act).
Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.
HOW CAN YOU COMPLAIN ABOUT A BREACH OF PRIVACY?
If you believe your privacy has been breached by us, have any questions or concerns about our Privacy Policy please, contact us using the contact information below and provide details of the incident so that we can investigate it.
We have a formal procedure for investigating and dealing with privacy breaches. Once we receive a complaint, whether it is in writing or verbal means, we will commence an investigation. The investigator will endeavour to determine the nature of the breach and how it occurred.
We may contact you during the process to seek any further clarification if necessary. If a breach is found, we will escalate the matter to management so that the process can be rectified to prevent any further breaches from taking place. We will also contact you to inform you of the outcome of the investigation. We will endeavour to resolve all investigations within a reasonable time.
We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.
Please contact our Privacy Officer by email at info@3stonevets.co.nz